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Return to shopAt Stylishher, we want you to feel confident and radiant in your new jewelry. If your Ring, Necklace, or Bracelet isn’t exactly what you envisioned, we are here to help. Please read our policy below to understand our return and refund process.
This policy applies to all purchases made at stylishher.shop.
Policy At A Glance
• Return Window: 30 calendar days from delivery date.
• Condition: Unworn, original packaging, tags intact.
• Refund Method: Original payment method.
• Processing Time: 5 – 7 business days after approval.
1. Return Window & Eligibility
To be eligible for a return, your jewelry must meet the following criteria:
• Condition: Items must be unworn, unwashed, and in the same condition as received.
• Packaging: Must include all original Stylishher boxes, pouches, and tags.
• Hygiene: Items must be free of perfumes, lotions, or signs of wear.
• Non-Returnable: Personalized/engraved jewelry and “Final Sale” items cannot be returned unless defective.
2. Return Shipping Costs
Reason
Who Pays?
Details
Defective / Damaged
Stylishher
Free prepaid label provided
Wrong Item Shipped
Stylishher
Free prepaid label provided
Change of Mind / Size
Customer
Customer covers return shipping
3. How to Start a Return
Step 1: Email [email protected] with your order number and the reason for the return.
Step 2: Our team will review your request within 24–48 business hours.
Step 3: Once authorized, you will receive instructions and the return address.
Step 4: Ship the item back. After inspection (within 2 business days), we will notify you of the approval/rejection.
4. Refunds & Processing
• Method: Approved refunds are sent to your original payment method.
• Timeline: Processing takes 5–7 business days. Bank posting times may vary.
• Original Shipping: The $6.99 shipping fee is non-refundable unless the return is due to our error (defective/wrong item).
5. Damaged or Incorrect Items
If your jewelry arrives damaged or broken, please notify us within 48 hours of delivery. Please include:
• Your order number.
• Clear photos of the damaged jewelry and the outer packaging.
We will prioritize a replacement or full refund for you at no extra cost.
Contact & Support
Email: [email protected]
Address: 2459 Sprucewood St, Anchorage, AK 99508, United States
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)