Frequently Asked Questions

1. How do I place an order?

Browse our products, select the available style or color, add the item to your cart, and proceed to checkout. Review your shipping address, payment details, shipping charge, applicable tax, and final total before submitting payment.

2. How do I know whether my order was received?

After a successful order submission, we will normally send an order confirmation to the email address entered during checkout. The confirmation includes your order number, purchased products, shipping information, and payment summary.

3. Can an item become unavailable after I order it?

In rare cases, an inventory update may show that an ordered product is unavailable. If this happens, we will contact you and offer an available alternative or a full refund for the unavailable item. We will not substitute a product without your approval.

4. What payment methods do you accept?

We accept payments through PayPal and supported payment methods available through its checkout services, including:

• PayPal
• Visa
• Mastercard
• American Express
• Discover

5. What currency do you use?

All product prices, shipping charges, taxes, order totals, and refunds are displayed and processed in U.S. Dollars (USD).

6. Do I need a PayPal account?

Where PayPal guest checkout is available, you may be able to pay with a supported credit or debit card without creating a PayPal account. Guest checkout availability is determined by PayPal.

7. Why was my payment declined or marked as pending?

A payment may be declined or delayed because of incorrect billing information, insufficient funds, card restrictions, security verification, or a payment-provider review. Please confirm your payment information or contact your bank or PayPal for assistance.

8. Where do you ship?

We currently ship only to valid addresses within the United States. International shipping is not currently available.

9. How much does shipping cost?

A flat shipping fee of $6.99 USD applies to eligible orders shipped within the United States. The charge is shown during checkout before payment is submitted.

10. How long does delivery take?

Our normal shipping timeframe is:

• Handling time: 1–2 business days.
• Carrier transit time: 2–4 business days.
• Total estimated delivery: 3–6 business days.

Business days are Monday through Friday, excluding United States federal holidays.

11. Which carriers do you use?

Orders may be delivered through USPS, UPS, or FedEx, depending on the destination, package requirements, and service availability.

12. How can I track my order?

When your order ships, we will normally send a shipping confirmation email containing available tracking information. Carrier tracking may require up to 24 hours to display the first update.

13. What should I do if tracking says delivered but I cannot find the package?

First check the delivery area, household members, building management, and nearby neighbors where appropriate. You should also contact the carrier using the tracking number.

You may then contact us with your order number and tracking number so we can assist with reviewing the available delivery information.

14. Can I cancel or change my order?

Cancellation and modification requests must be submitted within 12 hours of order placement. Contact us as soon as possible at

support@stylishher.shop
.

15. What changes can I request?

Subject to order status and product availability, you may request:

• A shipping address correction.
• A product color or style change.
• A quantity adjustment.
• Cancellation of part or all of the order.

16. Can I change my address after the package ships?

Once an order has been transferred to USPS, UPS, or FedEx, we may be unable to redirect or change the delivery address. If the package is returned because of an incorrect customer-provided address, a new $6.99 shipping fee may be required for reshipment.

17. What is your return window?

Eligible products may be returned within 30 calendar days from the confirmed delivery date.

18. What condition must a returned item be in?

The product must generally be:

• Unused, unworn, unwashed, and unaltered.
• In the same condition in which it was received.
• Returned with original tags, accessories, and packaging.
• Free from stains, odors, scratches, or other signs of use.

19. How do I start a return?

Email

support@stylishher.shop

before sending the product back.

Include your full name, order number, product being returned, reason for return, and photographs if the item is damaged, defective, or incorrect. We will provide return instructions after reviewing the request.

20. Who pays for return shipping?

For a change-of-mind return, the customer is responsible for return shipping.

For a verified damaged, defective, or incorrect item, Stylishher will provide a prepaid label or another return solution at no additional cost.

21. Do you charge a restocking fee?

No. Stylishher does not charge a restocking fee or a separate return handling fee for eligible returns.

22. Is the original shipping fee refundable?

For change-of-mind returns, the original $6.99 shipping fee is non-refundable.

For a verified damaged, defective, or incorrect item, eligible order charges may be refunded according to our Return & Refund Policy.

23. How long does a refund take?

After an eligible return is received and approved, Stylishher normally initiates the refund within 5 business days.

PayPal, your card issuer, or your financial institution may require an additional 2–5 business days to display the refund in your account.

24. What should I do if my item arrives damaged, defective, or incorrect?

Contact us as soon as reasonably possible. For visible shipping damage, we recommend reporting the issue within 48 hours of delivery.

Include:

• Your name and order number.
• A description of the problem.
• Clear photographs of the item.
• Photographs of the packaging.
• A photograph of the shipping label.

After verification, we may provide a replacement or refund at no additional cost. The 48-hour recommendation does not limit any rights available under applicable law.

25. Will product colors look exactly the same as on my screen?

We make reasonable efforts to display products accurately. Minor color or texture differences may occur because of screen settings, device type, lighting, photography, or natural material variation.

26. How is my personal information used?

Personal information may be used to process orders, authorize payments, arrange shipping, provide tracking, manage returns and refunds, respond to support requests, prevent fraud, and maintain website security. More information is available in our Privacy Policy and Cookie Policy.

Store: Stylishher

Owner: CODY JAMES PETERS

Address: 82 Pine St Unit D, Manchester, CT 06040-5074, United States

Email: support@stylishher.shop

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time