Cancel or Change Order Policy

Last Updated: April 01, 2026

Policy Summary

1. Cancellation and Change Window

Customers may request to cancel or change an order within 12 hours of placing the order.

Requests submitted after the 12-hour period may not be completed because the order may already have entered verification, packing, or shipping preparation.

2. How to Submit a Request

To request a cancellation or change, email us at

support@stylishher.shop

as soon as possible.

Use the following subject line:

Include the following information:

• Your full name.
• Your order number.
• The email address used during checkout.
• The current shipping address.
• A clear description of the cancellation or change requested.

3. Available Order Changes

Subject to order status and product availability, customers may request:

• A shipping address correction.
• A change to the product color or style.
• A quantity increase or reduction.
• Removal of an item from the order.
• Cancellation of the entire order.

All requested changes are subject to confirmation by our support team.

4. Address Corrections

Customers are responsible for entering a complete and accurate shipping address during checkout.

Address corrections must be requested within the 12-hour change window. We cannot guarantee that an address can be updated after the order has entered processing.

Once a package has been transferred to USPS, UPS, or FedEx, we may be unable to redirect, intercept, or change the delivery address.

5. Incorrect or Incomplete Shipping Addresses

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be required to pay a new $6.99 shipping fee before the order is sent again.

Any reshipment will be processed after the returned package has been received and the corrected address has been confirmed.

6. Product or Quantity Changes

Product color, style, and quantity changes depend on current inventory and the processing status of the order.

If the replacement product has a higher price, an additional payment may be required before the change can be completed.

If the replacement product has a lower price or the quantity is reduced, the eligible difference will be refunded to the original payment method.

7. Requests Submitted After 12 Hours

After the 12-hour cancellation and change window, the order may already be in processing or shipping preparation.

If the order can no longer be canceled, the customer must wait for delivery and may then request a return under our Return & Refund Policy, provided the item meets the return eligibility requirements.

8. Orders Already Shipped

Orders that have already been transferred to the shipping carrier cannot normally be canceled or modified.

Refusing delivery does not automatically guarantee a refund. Customers should contact our support team and follow the authorized return process after delivery or carrier return.

9. Successful Order Cancellations

If a cancellation request is approved before the order enters processing or shipment, the order will be canceled and the payment will be refunded to the original payment method.

A cancellation confirmation will be sent to the email address used during checkout.

10. Cancellation Refund Timeline

Approved cancellation refunds are normally initiated within 5 business days.

PayPal, your card issuer, or your financial institution may require an additional 2–5 business days to display the refund in your account.

11. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately and provide the order numbers involved.

If the duplicate order has not entered processing or shipment, we will review the request and cancel the duplicate transaction where possible.

12. Out-of-Stock Products

In rare cases, a product may become unavailable after an order has been submitted.

If this occurs, we will contact the customer and may offer:

• A replacement product of equal value.
• A change to another available color or style.
• A full refund for the unavailable product.

We will not substitute an unavailable product without the customer’s approval.

13. Payment Verification and Security Cancellations

An order may be temporarily held while the payment provider completes authorization or verification.

We may cancel an order where payment is declined, authorization cannot be completed, billing information is materially inconsistent, or the transaction presents a reasonable risk of unauthorized payment.

If a captured payment is associated with an order that we cancel, the eligible amount will be refunded to the original payment method.

14. Processing and Cut-Off Times

Our normal order handling time is 1–2 business days.

Our daily order cut-off time is 5:00 PM Eastern Time, Monday through Friday.

Orders placed after the cut-off time, on weekends, or on United States federal holidays begin processing on the next business day.

15. Return Option After Delivery

Eligible products may be returned within 30 calendar days from the confirmed delivery date.

For a change-of-mind return, the customer is responsible for return shipping and the original $6.99 shipping fee is non-refundable. Full details are provided in our Return & Refund Policy.

16. Contact Us

For cancellation, address correction, product change, or quantity adjustment requests, contact us using the information below.

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